Welcome to our website: "HelloLoads.com"


In the event there is a conflict between the Terms and Conditions specified herein and the provisions of any other document executed between the parties hereto, the terms and conditions specified herein would prevail.

This site is owned and maintained by BIZCRAFT SYSTECH PVT LTD, AHMEDABAD, INDIA.

This website, www.helloloads.com, (hereinafter referred to as "HelloLoads") is owned, and promoted by BIZCRAFT SYSTECH PVT LTD (hereinafter referred to as "BIZCRAFT") a company incorporated in India under the Companies Act, 1956 & 2013 and having its registered office at SUITE 401, MAURYANSH ELANZA, SHYAMAL CROSS RD, SATELLITE. AHMEDABAD : 380015. GUJARAT. India and its subsidiaries, affiliates and / or branches ("we" or "us" or "our")  (hereinafter together " HelloLoads")  provides the information contained on the www.HelloLoads.com or any of the pages comprising the website and/or App ("website") to Customers, Shippers, Transporters ("Customers") and visitors ("Visitors") (cumulatively referred to as "you" or "your" or "Users" hereinafter) subject to the terms and conditions set out in these terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific sections or modules of the website.


BIZCRAFT may amend/modify these Terms and Conditions at any time, and such modifications shall be effective immediately upon posting of the modified Terms and Conditions on HelloLoads. We advise you to review the modified Terms and Conditions periodically to be aware of such modifications. Your continued access or use of HelloLoads shall be deemed conclusive proof of your acceptance of these Terms and Conditions, as amended/modified from time to time.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

BIZCRAFT may terminate your access, block your future access and/or seek such additional measures that may deemed to be fit in case of any usage of HelloLoads.com inconsistent with the Terms and Conditions provided below.

The use of this website is subject to the following terms of use:


The following definitions apply to the terms and conditions set out below that govern this contract between you and us.

  • "We", "us", "our", "Facilitator", "Matchmaker", "Mediator", “HelloLoads” shall refer to BIZCRAFT SYSTECH PVT LTD (owner of the website), its employees, authorised agents and its independent contractors and the entities that carry or undertake to carry the consignment hereunder or perform any other services incidental thereto on its behalf.
  • “You”, “your”, “consignor” "consignee" "customer" "shipper" shall refer to the Customers, Shippers, Transporters/Owners, Transporters, TSP, Sender, Consignor or Consignee of the Consignment, holder of Consignment Note, L/R, B/L,  Receiver and Owner of the contents of the Consignment or any other party having a legal interest in those contents, as the case may be.
  • "Transporter", "Transportation Service Provider" ("TSP"), "Transport Company", "Transporters/Owners", "Freight Forwarder" or "Broker", "Service Provider" individually or collectively hereinafter referred to as "TSP" And/Or "Transporter". TSP refers to the individual/company undertaking or willing to undertake the goods for transportation.
  • "ISR" shall refer to as Independent Sales Representatives or HelloLoads Representatives. HelloLoads grants independent contractors selling and/or marketing rights to its products. ISR are NOT EMPLOYED by HelloLoads. Therefore, HelloLoads does not control, and is not responsible or liable for any act/ommission/negligence/fraud by ISR.
  • "User" means any user of this website including ISR.
  • "Registered User" means a user registered under the terms of clause A as below.
  • "Carriage", "Truck", "Vehicle"  means and includes the whole of the operations and services undertaken by TSP in connection with the Consignment.
  • "Consignment" means any package, parcel, satchel, or freight which is or are given to and accepted by TSP for carriage under  Consignment Note.
  • “Dangerous Goods” means goods classified as dangerous as per ICAO T.I., IATA DGR, IMDG-Code, ADR or other national regulations for transport.
  • "Prohibited Items" means any goods or materials, the Carriage of which is prohibited by any law, rule or regulation of India.
  • “Delivery” means the tender of the consignment to the consignee or intimation about the arrival of the consignment.
  • "Sender" or "Consignor" or "Shipper" shall refer to the sender or addressor or the consignor of the Consignment.
  •  “Receiver” or “Consignee” shall refer to the recipient or addressee or the consignee of the Consignment.


BIZCRAFT from legal point of view is an individual and separate legal entity from the companies with same promoters/directors on board with Bizcraft. However, the terms "BIZCRAFT", "HelloLoads", "We" or "Us" used in this website shall refer to BIZCRAFT in general or, if not explicitly otherwise stated, where no useful purpose is served by identifying any particular Group company with same promoters.





















BIZCRAFT has made reasonable efforts to ensure that information provided on HelloLoads.com website, mailers, ads, media, print media, etc. on the internet or otherwise is accurate at the time of inclusion. However, there may be inadvertent and occasional errors for which BIZCRAFT apologizes. BIZCRAFT makes no representations or warranties of any kind about the information provided on its website or via hypertext links or any other item used either directly or indirectly from HelloLoads.com website and reserves the right to make changes and corrections at any time, without notice. By accessing this website, you agree that BIZCRAFT will not be liable for any inaccuracies or omissions or any direct, special, indirect or consequential damages or losses, or any other damages or losses of whatsoever kind resulting from whatever cause through the use of any information obtained either directly or indirectly from or through HelloLoads.com website and any decisions based on such information are the sole responsibility of the visitor.

You are at HelloLoads.com. Before you start surfing, let us both BIZCRAFT (the company) and you (the surfer) to understand the basic but important ground rules. Law presumes that you have read and understood all the laws prevailing on the land and that you cannot take the plea that you did not follow the law because you were not aware of it. This is a Legal Agreement and this is how it works.

If you want to surf, use, interact our site http://www.HelloLoads.com (hereinafter referred to as this site), the presumption is you have read, understood and agreed to everything that is written and implied in this agreement. This is the condition that cannot be compromised upon for using any information on this site.

BIZCRAFT owns this site and owns (or license) all content, graphics, HTML, CGI or other code and scripts. Copying, modifying, uploading, downloading, transmitting, publishing content from this site is prohibited.

BIZCRAFT is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents.

All information herein used and sourced is believed to be reliable but BIZCRAFT does not warrant its completeness or accuracy. The content of the articles and the interpretation of data are solely the personal views of the contributors and do not in any way reflect the views of BIZCRAFT or its owners/ affiliates.

Users are advised to peruse the articles and other data in the web site only for their information and to rely on their own judgement when making decisions. BIZCRAFT and its owners/ affiliates are not liable for damages or injury, including without limitation, damages or injury caused by any performance, failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information, whether resulting, in whole or in part, from, negligence or otherwise.

In case the above limitation is unenforceable, the maximum liability of BIZCRAFT and its owners/affiliates will not be in excess of fees paid by you for the services that you have availed of through the site.

We at http://www.HelloLoads.com believe that each person is entitled to timely, accurate and comprehensive information on products we deal in India and outside India. With this in mind, we are creating an interactive, well-structured and up-to-date database on our products. We wish to be a forum where relevant and accurate information is readily available at one place, and to position this site as a destination site for any user who is interested in our products/services at their own will.

In order to enable the user to find the right opportunities, the site is structured with an interactive front-end taking in the users’ requirements and finding products/services meeting the users’ specifications.

At the cost of repeating ourselves, it should be understood that BIZCRAFT does not recommend or push any products but only provides a platform which gives the user the convenience of information about the product where we have established partnering relationships.

Information has been compiled from product providers. Wherever we have been able to establish a content maintenance relationship with the product providers’, the information is maintained by the product provider. Otherwise, we have compiled information by interacting with reliable and responsible officials of the product provider/third party sources. We believe the sources to be reliable but, do not hold ourselves responsible for completeness, timeliness or accuracy of information provided either through a content maintenance relationship or otherwise.

It is expressly understood that BIZCRAFT and all its channel partners reserve the right at any time without previous notice to add, alter, modify, change or vary all or any of the terms and conditions or to replace, wholly or in part, these features or schemes by any other features or schemes, whether similar to these features or schemes or not, or to withdraw them altogether.

HelloLoads is a Neutral Venue & not a [Delivery Customer: Shipper, Consignor], [Transportation Service Provider (TSP) : Transporter, Transport Company, Freight Forwarder or Broker]. Our site acts as a venue where delivery customers and TSPs can meet and enter into agreements. We are not involved in the actual transaction between delivery customers and TSPs. As a result, we have no control over the quality, safety, or legal aspects of the transactions that take place on our website.

HelloLoads does not prequalify or validate the claims of TSPs including with respect to their licensure, insurance and registration. We and our website function solely as a neutral venue and digital clearinghouse where two parties may agree on a price for a particular type of service. We are the neutral venue for this connection between you and other members. We do not provide any endorsement for you or your services, you acknowledge and agree that we do not provide the services and we are not in any way responsible for assisting you in any manner with your provision of the services. We cannot and will not guarantee the ability of members to complete payment for any of the provided services. Furthermore, due to the difficulty of individual authentication, especially on the Internet, we cannot and will not in any manner verify or confirm the identity or ability of members to pay for the provided services.

You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the services are not provided by us and are specifically and solely between you and the other member. Because we are not involved in the actual transaction between delivery customers and TSPs, we have no control over the accuracy of listings, the ability of TSPs to transport items, or the ability of delivery customers to send items. We cannot ensure that a delivery customer or TSP will actually complete a delivery.

Material appearing on the site will include advertising and other material submitted by parties other than BIZCRAFT and the site will provide links to other sites operated by advertisers, channel partners and third parties. It is the responsibility of such advertisers, channel partners and third parties to ensure that such material and such sites comply with all relevant laws and regulations. To the full extent permissible by law, BIZCRAFT disclaims all responsibility for any error, omission or inaccuracy in such material or its failure to comply with the relevant laws or regulations.


  1. Use of the Website is available only to persons or business entities who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 are not eligible to use the Website. You must be at least eighteen (18) years of age to use the Service. If you are a minor i.e. under the age of 18 years, you may use HelloLoads.com only with the involvement of a parent or guardian.
  2. By agreeing to this Agreement, you represent and warrant to us:

(a) that you are at least eighteen (18) years of age;

(b) that you have not previously been suspended or removed from the Service; and

(c) that your registration and your use of the Service is in compliance with any and all applicable laws and regulations.

If you are using the Service on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind such organization to this Agreement and you agree to be bound by this Agreement on behalf of such organization.

This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority.

User(s) may use this site solely for their own personal or internal interest/purposes.

This User Agreement may not be otherwise amended except in writing hand signed by you and us. For the purposes of this provision, “in writing” does not include an email message and “hand signed” does not include an electronic signature. Once notice is given of any changes to these terms and conditions you can choose to cancel your registration without penalty before the new terms affect you.

This agreement applies to all HELLOLOADS Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.


HELLOLOADS may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.


  1. To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself (such as your name, e-mail address or other contact information). You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register & use the website, you will be asked to provide a password. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and for restricting access to your computer to prevent unauthorised access to your account and secure. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You agree to accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, then you must immediately notify us at support@HelloLoads.com.
  2. If you are not registering as an Individual, you represent that you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.

You agree that you can form legally binding contracts under applicable law. Our services are not available to temporarily or indefinitely suspended HelloLoads members. You acknowledge that you are at least 18 years of age. Minors may only use this service in conjunction with their parents or guardians. Your HelloLoads membership may not be transferred or sold to another party. If you are registering as a business entity, you represent that you have the authority to bind the entity to this agreement. Members who engage in the transportation of goods must have a valid license & required documents to operate the vehicle they intend to use. You agree that the website and mobile application are for services only and that work that you provide will only involve services. You agree that you will not use your participation in the HelloLoads website as a means to sell or market any types of goods or products, unless specifically allowed by HelloLoads.

  1. You can access and update much of the information you provided us with in the Your Account area of the website. HelloLoads.com reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.


You agree, understand and acknowledge that the website is an online platform that enables you to access/purchase products/services listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that HelloLoads.com is only a FACILITATOR and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of Truck Hiring on the website shall be a strictly bipartite contract between you and the Transporter or Shipper on HelloLoads.com.


We shall do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.


  1. This website or any portion of this website is licensed, not sold, to you for use only under the terms of this license. HelloLoads reserves all rights not expressly granted to you. Subject to your complete and ongoing compliance with the terms and conditions of this AGREEMENT, HelloLoads hereby grants you a personal, limited, revocable, non- transferable license to use the Website on a single compatible device that you own or control, solely for your own use.
  2. HelloLoads.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HelloLoads.com and / or its affiliates, as may be applicable. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any service listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another party; or any use of data mining, robots, or similar data gathering and extraction tools.
  3. This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of HelloLoads.com and / or its affiliates, as may be applicable. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HelloLoads.com and its affiliates without express written consent. Any unauthorised use terminates the permission or license granted by HelloLoads.com and / or its affiliates, as applicable.


Your rights to use the Service are expressly conditioned on the following:

  1. You agree and understand that the Service, including any Content therein, contains proprietary content, information and material that is protected by applicable intellectual property and other laws, including but not limited to copyright, and that you will not violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third party intellectual property right, or otherwise engage in the unauthorized use of any proprietary content, information or materials;
  2. Unless expressly permitted, you may not alter, modify, create derivative works of, sell, license or in any way exploit any part of the Service, and you agree not to copy, reproduce, distribute, publish, display, perform, transmit, stream or broadcast any part of the Service without prior written authorization;
  3. You agree not to bypass any security or other features of the Service designed to control the manner in which the Service is used, harvest or mine Content from the Service, or otherwise access or use the Service in a manner inconsistent with individual human usage;
  4. You agree not to use any robot, spambot, spider, crawler, scraper or other automated means or interface not provided by us to access the Service or to extract data;
  5. You agree not to perform any fraudulent activity, including impersonating any person or entity, or accessing any other Service account without permission;
  6. You agree not to decipher, reverse engineer, decompile or disassemble the Service or the Content, or the software used to provide the Service or the Content, in whole or in part, or authorize, direct, or cause a third party to do so;
  7. You agree not to use, display, mirror, frame or utilize framing techniques to enclose the Service or the Content, or any portion thereof, unless and solely to the extent HelloLoads makes available the means for embedding any part of the Service or the Content;
  8. You agree not to access, tamper with, or use non-public areas of the Service, HelloLoads’s (and its hosting company’s) computer systems and infrastructure, or the technical delivery systems of HelloLoads’s providers;
  9. You agree not to use the Service in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that HelloLoads is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive or illegal messages or transmissions that you may receive as a result of using the Service.
  10. You agree that your use of the website and/or Website may incur third party fees, such as fees charged by your Carrier for data usage, and may be subject to third party terms, such as your Carrier’s terms of service, and you agree to pay all such fees and abide by all such terms.


  1. HelloLoads.com only act as an online/electronic Facilitator or Marketplace.  All commercial/contractual terms are offered by and agreed to between Shipper and Transporter alone & by themselves. The commercial/contractual terms include without limitation Freight Charges, payment methods, payment terms, date, period and Type of Truck Service.
  2. HelloLoads.com does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Shipper and Transporter.
  3. HelloLoads.com does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc) of the services proposed to be required or provided. HelloLoads.com does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. HelloLoads.com accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
  4. HelloLoads.com is not responsible for any non-performance or breach of any contract entered into between Shipper and Transporter. HelloLoads.com cannot and does not guarantee that the concerned Shipper and Transporter will perform any transaction concluded on the Website. HelloLoads.com shall not and is not required to mediate or resolve any dispute or disagreement between Shipper and Transporter.
  5. HelloLoads.com provides information about the  users as provided by the Customers during the transactions. However, HelloLoads.com does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Website and use Your best judgement in that behalf.
  6. HelloLoads.com does not at any point of time during any transaction between Shipper and Transporter on the Website come into or take possession of any of the services offered by Shipper and Transporter nor does it at any point gain title to or have any rights or claims over the services offered by Shipper and Transporter.
  7. If you are using our Service as a commercial shipper, carrier, agent or broker (collectively, “TSP”), you also agree to the additional terms as below:
  1. You agree not to ship and track through our Service contraband, stolen products, products that are illegal to transport via freight, or any other products we consider inappropriate;
  3. You shall independently agree upon the manner and terms and conditions of Services, Payments, etc. with the Shipper and Transporter you transact with.



  1. Goods Declaration:

The cost of loaded goods shall be as declared in original invoice of the materials loaded. The quality and quantity of the goods transported shall be as per specifications declared by transporter on BILTI/LR/GR/CN. In case of wrong declaration in terms of Quantity or Size or Nature, Transporter shall have the right to refuse the load and the standard cancellation charges will be applicable and are to be paid directly to the Transporter.

  1. HelloLoads.com "Wallet" & Transaction Fees :

a) There are currently no fees to join HelloLoads and no required listing fees for delivery customers.

b) A Transaction Booking Fee("TBF") fee (Deposit) (not including applicable taxes & charges)is payable by a Shipper when a bid is accepted. We receive this TBF as agent for the Buyer.

The TBF amount payable is deducted from the total value of the bid displayed to the Shipper upon acceptance. The outstanding balance due is to be paid by the Shipper directly to the Transporter in accordance with the terms and in a manner as agreed between both parties.


If the total accepted bid is  ₹20,000.00, then based on the transaction fee for a shipment, the shipping customer will pay an amount equal to ₹500.00 fee plus applicable taxes.

The deposit amount of ₹500.00 is collected by HelloLoads and credited to the TSP’s HelloLoads account.

The shipping customer then pays the remaining balance after deducting ₹500.00 fee plus applicable taxes directly to the TSP.

c) We deduct nominal refundable % of bidding amount from TSP's Wallet which is later refunded either:

i) On completion of Transaction.

ii) On Non-selection of BID by the shipper.

iii) On Cancellation of transaction by the shipper.

We do not refund in case, TSP is not able to complete the transaction at their fault of non-performance including but not limited to:

i) Not sending the vehicle "on time".

ii) Not sending the vehicle as per specification.

iii) Any other reason not specified and/or beyond human control/"Force Majeure". Refer Section J, XIII & XIV.

  • TSP will be required to maintain minimum balance 1% of the Bid amount to continue bidding.

Joining bonus points(Ex: 1000) & any other bonuses given by our representatives are non-withdrawable at any given point & at sole discretion of our management. Joining bonus has no cash value, non-transferrable, only paid out once per user.


TSP has 1000 Joining Bonus points.

TSP also has additional 500 points earned as rewards.

TSP has added 200 points into his wallet.

Hence, TSP would only be able to withdraw any amount other then 1000 bonus points only to their linked account. In this case it is 700 points.

(Joining Bonus = Funds credited to a users account by HelloLoads when an account is opened or as per promotion from time to time).

  • The TBF that applies may change from time to time. Unless otherwise stated, all fees are based in Indian National Ruppes(“INR”). Changes to the fee schedule are effective by posting the changes on the HelloLoads site or via the Messages.
  • The TBF is refundable to the Shipper in the event of a match cancellation or in a dispute where the TSP is determined to be at fault in 21 working days. The Shipper deposit will not be credited or refunded in the event of a completed shipment transaction.
  • TSPs can still accrue a monthly invoiceable balance by purchasing various other products and/or services in the marketplace, such as third party offerings and/or past due balances on their account. If in any billing period, we are not able to charge the TSP's Account/Wallet on file the full amount owed us, HelloLoads reserves the right to Invoice/Collect/Charge/Deduct for fees associated with specific matches or transactions that occurred on our site. Account credits resulting from prepaid deposits will offset the fees due to HelloLoads.
  • HelloLoads reserves the right to waive or change our fees, penalties, or interest at any time. We may temporarily change or suspend our fees as a promotion and such changes are effective for the promotional period described on our website.
  • You are solely responsible for paying all fees associated with using our services as well as all applicable taxes.
  • You are responsible for all actions taken with your username and password, including fees. We recommend that you not disclose your HelloLoads password or any account sensitive information to any third parties.
  • From time to time HelloLoads may credit points in your wallet for promotional purposes at their sole discretion but may not be compulsory failing which we are not liable.
  • HelloLoads is not responsible for any monetary disputes that reside with a TSP or Shipper; it is the responsibility of both the TSP and Shipper to resolve all monetary disputes, damage claims, breach of contract claims, etc. outside of HelloLoads.
  1. Match Cancellations and Account Credits. 

A “Cancellation” occurs when either party has to cancel AFTER a quote was accepted on HelloLoads but BEFORE any services are performed. After a quote is accepted and the two parties communicate directly, occasionally one or both of the parties determine that they cannot complete the transaction. Cancellations should only be requested after reasonable attempts have been made to reach an agreeable solution and it is certain that the services that were booked on HelloLoads will not be performed.

When you request a cancellation, the other party will be notified and will have 24 hours to respond by either:
a) accepting the cancellation and your reason;
b) accepting the cancellation but providing their own reason and/or comments; or 
c) disputing the reason for cancellation and requesting review by HelloLoads staff(CSO). 
If your Request for Cancellation is accepted by the other party, the match will be cancelled and the delivery can either be relisted or deleted.

If your Request is disputed by the other member, then the Request will be sent to HelloLoads and a determination will be made on allowing or not allowing the Cancellation.

If the other party does not respond within the 24 hours period, the cancellation and reason will be automatically accepted (Case a). Once a cancellation is accepted, the Shipperdeposit and/or the Transaction Booking Fee will be refunded to the shipping customer's original form of payment.

If Shipper is found at fault, then Transaction Booking Fee will not be refunded.

If Transporter is found at fault, then Transaction Booking Fee will be refunded back to Shipper's account.

  1. Freight Payments under "Direct Payment Method":

The Balance freight payment shall DIRECTLY be paid by the Shipper and Transporter according to the agreed payment terms in the Electronic Confirmation. These are the charges that will be received by the Shipper and Transporter. All other incidental charges like loading, unloading, and transit expenses shall be borne by the Transporter, Insurance as per agreed terms, Taxes as applicable; unless it is specified.

  1. Cancellation Charges:

In case Transporter or Shipper cancels the order after E-Confirmation, standard cancellation charges shall be applicable. If the Vehicle has not reported within 3 hours of reporting time, Order shall automatically be cancelled and Standard Cancellation charges(PART E, X) shall be applicable unless otherwise mutually agreed between Shipper & Transporter.

  1. 'Refusal to Load' Charges :

Transporter shall have discretion to refuse the load in case the load is presented without carriage documents, sales tax documents, transit forms, invoices or any other statutory documents or any load that is prohibited by Govt. of India for carriage.

Shipper shall have discretion to refuse the truck in case the truck is made available at loading site without the prescribed documents in the Load Posting:

Standard cancellation charges will be applicable and shall be paid directly by the defaulting party to the other party.

  1. Transit Insurance :

Shipper will ensure all cargo that is loaded on the truck hired through HelloLoads.com is under suitable transit insurance coverage. In case Shipper loads any uninsured cargo, Shipper shall indemnify Transporter or HelloLoads.com against any un-occasioned loss/claims/ liabilities while goods are in-transit or loaded/unloaded or otherwise.

  1. 'Halting' Charges :

If the truck is not provided with load or is not dispatched or unloaded within 3 Hours of Loading Time at Loading site or Reporting Time at Unloading site, Standard Halting Charges will be applicable and are to be paid directly to Transporter by Shipper.

  1. 'Late Reporting' Charges :

If the truck has reported the Loading Site and late by 3 hours according to Agreed Reporting time, Standard Late Reporting Charges will be applicable and are to be paid directly to Shipper by Transporter.

  1. 'Transit Delay' Charges :

If goods are delivered with a Transit time that is 3 hours more than Agreed Transit Time, Standard Transit Delay Charges shall be applicable and shall be directly paid by the Shipper to Transporter.

However, Transit Delay due to force Majeure conditions like public unrest, act of God, etc. shall be exempted from charges. Transporter shall inform the Shipper of such available information.

  1. Standard Charges:

Standard charges are applicable unless otherwise mutually agreed between Shipper & Transporter. HelloLoads is not liable and cannot track/monitor/arbitrate for the same & has to be dealt directly by Shipper & Transporter. These charges are made keeping both the parties in mind & facilitating successful transactions.

Remember, HelloLoads Ratings & Review system gets updated by the parties for future online transactions.

  1. Cancellation Charges         As per Point E, II
  2. Late Reporting Charges      (>3 hrs of agreed reporting time)  Rs. 50 per hour. (To be paid by TSP to Shipper)
  3. Halting Charges                (>3 hrs of reporting time)             Rs. 1,00 per hour.(To be paid by Shipper to TSP)
  4. Transit Delay Charges        (>3 hrs of agreed transit time)       Rs. 1,00 per hour.(To be paid by TSP to Shipper)
  5. Refusal to Load Charges     To be mutually agreed between Transporter & Shipper.
  1. Unpaid Fees. 

If, for any reason, any fees have not been received or in any manner realized by HelloLoads on matches that have been completed by you for the services and any additional services performed by you ("Unpaid Fees"), you agree to pay such Unpaid Fees immediately. If in any billing period, we are not able to charge your account/wallet on file the full amount owed us we reserve the right to charge your account/wallet for fees associated with specific matches or transactions that occurred on our site. If in any billing period, we are not able to charge your account/wallet on file the full amount owed us, HelloLoads may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of ICICI Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with the overdue amount. Any partial payments made to members’ account balances will first be applied to the most recent fees owed us. If anytime after 30 days we cannot collect any fees owed to us, we may suspend or terminate your account or, at our discretion. HelloLoads reserves the right to waive or change our fees, penalties, or interest at any time. HelloLoads also reserves the right to prevent you from transacting until you have paid all Unpaid Fees. You also agree to pay any attorney fees, and other costs of collection incurred by us with respect to any Unpaid Fees. You also consent and authorize us to in our sole discretion make appropriate reports to 3rd party credit collection agencies, credit reporting agencies, financial institutions, tax agencies and law enforcement authorities, and cooperate with them in any resulting investigation or prosecution.

  1. Bids:

A. Rules for Transporters:

  1. Transporters must: honour a transaction contract formed with a Shipper; provide the services for which payment was accepted; and include all taxes, and fees payable by the Shipper for the transport services in any Bid, excluding any import or export duty payable on the goods transported.
  2. Transporters must not: bid against their own Bid, or have associates, or employees do so; significantly misrepresent their services by not meeting the terms and services description outlined in the Bid; refuse to accept payment for a service if their Bid is accepted; excluding extenuating factors within the boundaries of the law, attempt to contact Shippers directly or make their business identity or contact information available to Shippers by the use of photographs, images, text or logos. In the event of a transport provider bypassing the website, or placing fabricated bids in attempt to avoid website fees, Helloloads reserves the right to charge the equivalent to what the fee should have been based on the agreed amount. If no bid has been placed or price agreed, HelloLoads will determine the deposit/fee price based on HelloLoads market value. In addition, HelloLoads will charge a ₹1000 administration fee on all transactions.

B. Rules for Shippers:

  1. Shippers must not: Submit their own bids to decrease Bids made by Transporters. Users bidding for the provision of services must be wholly independent from the Shipper of those services; Neither Shippers nor Transporters may interfere with a transaction or offer to buy or supply transport in response to a Shipper's Listing outside of the Site.
  1. Shipping:

As a shipper, you are obligated to complete the transaction with the TSP if you accept the TSP's quote, unless the transaction is prohibited by law or by this Agreement. By accepting a TSP's quote, you agree to be bound by the conditions of the quote included in the quote details so long as those trip details are not in violation of this Agreement or unlawful.

Acceptance generally is not retractable unless:

(1) the TSP materially changes the quote details after your acceptance;

(2) a typographical error is made; or

(3) you cannot authenticate the TSP's identity or credentials

The TSP reserves the right to inspect your shipment before accepting it, and to refuse to transport any item prohibited by this Agreement or by law. We recommend that you do not seal any package before inspection by the TSP. 

IMPORTANT: HelloLoads does not screen or qualify TSPs for compliance. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website. It is recommended that you confirm such compliance directly with the TSP before services are rendered by the TSP.

  1. Dealing with Independent Sales Representatives :

HelloLoads grants independent contractors selling and/or marketing rights to its products (hereinafter referred to as Independent Sales Representatives("ISR") or HelloLoads Representatives). ISR are NOT EMPLOYED by HelloLoads. Therefore, HelloLoads does not control, and is not responsible for any act/omission/negligence/commitment  by ISR including for their marketing purposes. WE STRICTLY ADVICE & WARN TO NOT DEAL WITH ANY CASH OR MONETARY TRANSACTIONS WITH ISR. You may confirm/verify this by calling or emailing us at support@helloloads.com.

If you wish to complain or advice us on ISR, please write to us at isr@helloloads.com

  1. Fraud:

HelloLoads may suspend or terminate your account if we suspect that you have engaged in fraudulent activity in connection with our site. Members may not manipulate the quote prices for any shipment or interfere with other members' listings or transactions. Other fraudulent acts include:
A. Fees - You shall NOT:
• Request payment from another HelloLoads member via instant cash transfer services (non-bank, point-to-point cash transfer services); 
• Charge to, or in any way attempt to collect from members, as an additional charge to the total amount agreed upon for the services, the HelloLoads Match Fee, or; 
• Charge members a higher price (including taxes, service charges, or any other fees) than that which was agreed upon on the HelloLoads website (given that the particulars of the service requested are materially the same as those requested on the HelloLoads website). Your accepted quote price must include information on ANY and ALL charges, including any taxes, fees, etc.;
• Represent or communicate to members that you are to collect the HelloLoads Match Fee; 
• Cause another person or entity to engage in any conduct, act or behaviour intended or designed to circumvent or avoid, in any manner, our right to the HelloLoads Match Fee;
• Enter into any transaction, letter of intent or memorandum of understanding, written or verbal, formal or informal agreement, with a member, that circumvents or avoids our right to a Match Fee; 
• Communicate or correspond, whether by written, verbal, or electronic means, with a member, for the purpose of entering into an agreement or transaction that circumvents or avoids our right to a Match Fee.
B. Manipulating feedback :

You acknowledge and agree that the HelloLoads website is a neutral venue and that all transactions for services are made by and between you and other members only and, therefore, we cannot, do not and will not make any comments on behalf of you or your services. As a consequence, you acknowledge that the key component and integrity of the site is the ability of members to leave feedback about you and/or your services (whether positive, neutral or negative) AND for other members to read and evaluate those feedback reviews and make voluntary choices based upon that feedback. Therefore, in order to preserve the key component and integrity of the site, you shall NOT:
• Improperly influence in any manner, or cause another to, improperly influence in any manner the feedback of the member; 
• Post and/or cut and paste and/or copy the content of a member feedback review from the HelloLoads website to your own personal or business website, to any other third party web site and/or on any of your own personal, business or third party marketing/advertising materials regardless of the form; 
• Attempting to gain feedback by receiving multiple feedback from the same member (members may only leave one feedback, whether positive, neutral, or negative, to any other member, regardless of the number of matches that the two parties complete with each other); 
• Post or attempt to post, in any manner or by any means, a feedback review on your own account.

  1. Quotations and Truck Hiring
  1. All Quotations submitted shall not be binding on Shipper or Transporter until Electronic Confirmation is completed between Shipper or Transporter. Only after Electronic Confirmation on the website, Shipper or Transporter provide a firm commitment to transact.
  2. HelloLoads.com strongly advises you not to test the site with false postings / Quotations, as it will put you at substantial legal risk. It is an offence to use a false name or other false personal information. Wilfully entering erroneous or fictitious Quotations or Postings may result in prosecution by HelloLoads.com.


Please be aware that even if you do not give HelloLoads.com your real name & details, your Web browser or mobile phone transmits a unique address to us, which can be used by law enforcement officials to identify you.



  1. Some of the features of the Service enable HelloLoads to tailor your experience based on your location (“Location-based Services”), such as to serve advertisements and to make offers, event updates, and other announcements available to you based on your location. In order to use certain Location-based Services, you must allow HelloLoads access to your localized position through your device, which HelloLoads may accomplish through a variety of means, including GPS location, GeoIP, or other available mechanisms. Without limiting the foregoing, even if you have not expressly granted HelloLoads access to location data, HelloLoads may nonetheless have access to location information contained in media content meta data, to the extent you have enabled the application originating such media content to capture and store location data. If you choose to disable Location-based Services on your device or to the Website, you will not be able to utilize certain features of the Service.


  1. By authorizing HelloLoads to access your location or media files containing location based meta data, you agree and acknowledge that:
  1. Location data we collect from you is directly relevant to your use of the Service and
  2. HelloLoads may, for so long as you allow HelloLoads to access such location data or meta data, provide Location-based Services related to your then-current location.




  1. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way You understand that you, and not HelloLoads.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:
  1. for fraudulent purposes, or in connection with a criminal offense or other unlawful activity;
  2. to send, use or reuse any material that does not belong to you or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilia or menacing. ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right or is otherwise injurious to third parties or relates to or promotes money laundering or gambling or is harmful to minors in any way or impersonates another person or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States or objectionable or otherwise unlawful in any manner whatsoever or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam";
  3. to cause annoyance, inconvenience or needless anxiety.
  4. No Criminal Convictions: You represent and warrant that you, and any individuals associated with you who will perform the services, have not been convicted of a crime. Furthermore, you represent or warrant that there are currently no legal proceedings, criminal, civil or administrative, instituted against you that will prevent you from performing the services.


  1. Reviews, comments, communications and other content :
  1. Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. HelloLoads.com reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of HelloLoads.com violates these Conditions of use and, or terminate your permission to access or use this website.
  2. If you do post content or submit material, and unless we indicate otherwise, you grant HelloLoads.com and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media and
  3. HelloLoads.com and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose.
  4. You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to HelloLoads.com, including the execution of deeds and documents, at its request.
  5. Off-Site Communications: 

HelloLoads prohibits offers by its members to transport listed shipments, or to offer listed shipments for transport, outside of the HelloLoads site. Offers of this nature circumvent HelloLoads’s fee structure and are a potential fraud risk for both shipping customers and TSPs. Some examples of off-site offers include: 
• Entering personal contact information, such as website addresses, fax numbers, phone numbers or email addresses, in HelloLoads’s question and answer system, profile section, “Additional Information” sections, username, discussion forums, shipment listing, or shipment description. 
• Using personal contact information, such as website addresses, fax numbers, phone numbers, or email addresses, obtained through HelloLoads’s question and answer system, profile section, “Additional Information” section, username, discussion forums, shipment listing, or shipment description to offer to deliver a listed item off-site or to offer a shipment for delivery off-site. 
HelloLoads reserves the right to edit, amend, or delete any personal contact information that members submit on our site. HelloLoads reserves the right to suspend or delete the account of any member that attempts to make off-site transactions.

  1. Posting in the Community: 

HelloLoads reserves the right to edit, amend, or delete any information posted on the site if, in the sole opinion of HelloLoads, the posting contains language that is vulgar, obscene, inflammatory, illegal, irrelevant, or in violation of any section of this User Agreement or our Community Rules and Guidelines, which has detailed information about what postings we deem unacceptable.

  1. Right to Reject or Remove Members: 

We reserve the absolute right to reject your participation, or remove you from your current participation, in the HelloLoads site at any time and for any reason or for no reason and without notice to you. An event that may result in the rejection or removal of Your participation can include but is not limited to: any circumvention of the HelloLoads marketplace by you or by others at your direction; Your creation, maintenance and/or management of more than one account; your circumvention or non-payment in full of our fees; any attempt by you to improperly influence, or cause another to, improperly influence the feedback of members; any attempt by you to harass, or cause another to harass, or commit inappropriate communications with a member and/or a failure to deliver the promised services on time; any attempt by you to harass, or cause another to harass, or commit inappropriate communications with one of employees, agents, or partners.

  1. Petition for Reinstatement: 

Upon your removal from the HelloLoads website, you may petition for reinstatement. Your petition for reinstatement must include the following: 
a) A written statement as to why you should be reinstated,
b) Your contact information; your Petition will be reviewed at our discretion and any determination as to your reinstatement will be based on our sole judgment. Your submission of a Petition does not, in any manner, guarantee, that you will be reinstated and we specifically disclaim any and all representations with respect to such guarantee. We will contact you as to our decision to reinstate You. We are not obligated to give you any reason or basis as to our decision. You understand that any decision as to reinstatement may be a simple, yes or no. All decisions are final.

  1. You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to HelloLoads.com: 
  1. the content and material is accurate.
  2. use of the content and material you supply does not breach any Websitelicable HelloLoads.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
  3. the content is lawful. You agree to indemnify HelloLoads.com and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.


  1. Because HelloLoads.com processes multiple substantial transactions on daily basis on the website and hosts many of comments, it is not possible for us to be aware of the contents of each posting, or each comment or review that is displayed. Accordingly, HelloLoads.com operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, ("Objectionable Content "), please notify us immediately. Once this procedure has been followed, HelloLoads.com will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.


  1. All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HelloLoads.com, its affiliates or its content Transporters and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of HelloLoads.com and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this website is the property of HelloLoads.com, its affiliates or its software Transporters and is protected by India and international copyright and author' rights laws.
  2. You may not systematically extract/ or re-utilise parts of the contents of the website without HelloLoads.com and / or its affiliates (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without HelloLoads.com and / or its affiliates (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (eg: prices and postings) parts of this website without HelloLoads.com's express written consent.
  3. All customer once registered at our website are sole property of HelloLoads. These includes but not limited to customers acquired through Referral programs, promotions, marketing and via ISR. Henceforth, HelloLoads reserves the right to modify/bar ISR's & referees to deal with customers directly/indirectly any time in the future.



  1. The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law. Without prejudice to the above, the Company makes no representation or warranties that:
    1. The Services will meet the customer's requirements;
    2. The Services will be uninterrupted, timely, secure, or error-free;
    3. The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of truck service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems;
    4. The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  2. You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the Transporter, Shipper, Driver or any other party involved in the Transaction and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the Transacting Party.
  3. You must legally be able to transport the deliveries that you quote on. You agree that it is your sole obligation to comply with all laws, rules, statutes and regulations that may apply including any and all local, national licensing requirements. You must describe your offer and all terms of your services on the quote submittal form on our site. You acknowledge that the HelloLoads website exists for members to make a fully informed decision about your quotes, services offering, policies and procedures. Therefore, you shall disclose to every member that you attempt to do business with your services offerings and relevant policies, procedures and fees that you will charge, including, but not limited to, taxes and/or other service charges. In the event, that you charge "extra fees" (and we are made aware of this fact), HelloLoads reserves the right to suspend or cancel your account at our sole discretion. Your quote may only include content relevant to the description of your transportation services. If you quote on any delivery and your delivery is accepted by the shipping customer, you are obligated to perform the services offered in your quote at the accepted quote price. You authorize HelloLoads to charge the HelloLoads match fee to your Account/Wallet when the Shipper accepts your quote. We may or may not provide distance calculations and driving directions (or links to 3rd party driving directions) to TSPs as part of our service. We are not responsible for the accuracy of this information. We recommend that you   with the Shipper the information that we provide.
  4. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information, software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the products sold through or displayed on the website vest with HelloLoads.com nor shall HelloLoads.com have any obligations or liabilities in respect of any transactions on the website.
  1. You shall indemnify and hold harmless BIZCRAFT, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
  2. You hereby expressly release BIZCRAFT and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
  3. Should you have a dispute with one or more HelloLoads users, you release HelloLoads, its officers, directors, agents, subsidiaries, joint ventures, and employees from all claims, demands and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way.

Parties other than HelloLoads.com and its affiliates may operate stores, provide services, or sell product lines on HelloLoads.com. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. HelloLoads.com does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.


When you visit HelloLoads.com or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number, mobile number and email address while transacting on HelloLoads.com. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your transactions or accounts.


We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

  1. REMEDIES: Remedies for use of our website that violate this agreement include, but are not limited to, the immediate removal your delivery or trip listings, notifying our members of your actions, issuing a warning, temporarily suspending your membership, terminating your membership, and refusing to provide our services to you.
  2. WAIVER:

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

  1. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) do not make any representations regarding the content or accuracy of materials on such third party Web sites. If You decide to access linked third-party Web sites, You do so at Your own risk.
  2. You undertake to us that you shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising out of Carriage even though we may have been negligent or in default and if a claim or action is made you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.
  3. The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and HELLOLOADS with respect to access to and use of the web site and the Services offerred by HELLOLOADS, superseding any prior written or oral agreements in relation to the same subject matter herein.
  5. We are not liable if we do not fulfil any obligations towards you at all as a result of your acts or omissions or those of third parties such as you being in breach of (or any other party claiming an interest in the consignment causing you to breach) your obligations under these terms and conditions.

The HelloLoads site is self-policed by the HelloLoads community via a flagging system. The flagging system is used to communicate the policies of the HelloLoads User Agreement and Flagging Policies.

HelloLoads members are able to ‘flag' certain texts that do not comply with this Agreement or the Flagging Policies.

White flags are located in areas that are able to be flagged, including: Delivery Q&A forum, the quote details section, user profiles, and delivery listing information.

To flag text, community members click on the white flag following the text in question. After agreeing that the text you are flagging violates the HelloLoads User Agreement or Flagging Policies the white flag will turn yellow. A yellow flag is sent to the HelloLoads team for review. After review, the HelloLoads team will either ‘green flag' the text, meaning there was no violation, or ‘red flag' the text, meaning there was a violation and the content has been removed. A HelloLoads member who receives a red flag on three separate occasions may be subject to suspension of their account.

  1. BIZCRAFT disclaims any liability for the use of this website or any website linked to it and shall not be liable in any manner whatsoever for any direct, incidental, special, indirect, punitive or other consequential damages arising out of your access, use or inability to use this website or any website linked to from this site, or any errors or omissions in the content thereof, including, but not limited to viruses, that may infect your computer equipment, or any loss of business, profits, data or use.
  2. BIZCRAFT may change this website at any time without notice but does not assume any responsibility to update it. All users agree that all access and use of this website and on any website linked to from this site and the content thereof is at their own risk.
  3. We are not liable if we do not fulfil any obligations towards you at all as a result of:

Circumstances beyond our control such as (but not limited to):

  1. Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost or other natural calamities or disasters
  2. Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions.
  3. National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery.
  4. Latent defects or inherent vice in the contents of the consignment.
  5. Criminal acts of third parties such as theft and arson.

In no event shall we, our employees, or our Transporters be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our website, our services or this agreement however arising, including negligence. HelloLoads shall not be liable for: 
(i) loss of profits; or 
(ii) loss of business; or 
(iii) depletion of goodwill and/or similar losses; or 
(iv) loss of anticipated savings; or 
(v) loss of goods; or 
(vi) loss of contract; or 
(vii) loss of use; or 
(viii) loss of corruption of data or information; or 
(ix) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. 
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall be limited to the greater of the amount of fees you pay to us in the 12 months prior to the action giving rise to liability.

(x) As per Section E, Point XV, any loss, negligence, fraud on your/ISR part in dealing any monetary transactions with ISR.

  1. TAXES: 

You are responsible for collecting and remitting any and all taxes associated with the transactions or use of this site.


We reserve the right to keep all records of any and all transactions and communications between you and other members for administration purposes.


As a result of the performance of this Agreement and whether due to any intentional or negligent act or omission, we may disclose to you or you may otherwise learn of or discover, our documents, business practices, object code, source code, management styles, day-to-day business operations, capabilities, systems, current and future strategies, marketing information, financial information, software, technologies, processes, procedures, methods and applications, or other aspects of our business ("Our Information"). You hereby agree and acknowledge that any and all of our information is confidential and shall be our sole and exclusive intellectual property and proprietary information. You agree to use Our Information only for the specific purposes as allowed by the performance of this Agreement. Any disclosure of Our Information to a third party specifically including a direct competitor is strictly prohibited and will be vigorously challenged in a court of law. All obligations contained herein shall survive the termination of this Agreement. Furthermore, you acknowledge that our information is proprietary, confidential and extremely valuable to us, and that we would be materially damaged by your disclosure of Our Information. You acknowledge and agree that monetary damages provide an insufficient remedy for the breach of this confidentiality obligation, and that we shall be entitled to injunctive relief.

  1. The Service, and the media and materials contained therein, including all intellectual property rights therein, are the sole and exclusive property of HelloLoads and its licensors, provided that your User Content, and your intellectual property rights therein, remain your property. Except for the limited license expressly granted by and to you under this AGREEMENT, no other rights, licenses, or immunities are granted or shall be deemed to be granted under this AGREEMENT, either expressly, or by implication, estoppels or otherwise. All rights not expressly granted by HelloLoads hereunder are expressly reserved.
  2. BIZCRAFT and HelloLoads.com are trademarks owned by BIZCRAFT and any unauthorized use may give rise to claim for damages.
  3. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  4. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  5. You may not create a link to this website from another website or document without BIZCRAFT's prior written consent.



  1. Trademarks and Service Marks:
    All Trademarks and Service Marks mentioned in this Site are the property of their respective owners.
  2. Intellectual Property:

This Site and all of its contents are the property of BIZCRAFT, its affiliates and/or its various third party providers. None of the content or data found on this Site may be copied, sold, redistributed, modified, or transferred, without written permission on behalf of BIZCRAFT. 
As we plan to keep our privacy statement current, this information can be subject to change. When appropriate, a revised privacy statement will be posted on our website which will incorporate any changes. We recommend you return periodically to review the latest policy.

All copyrightable text and graphics, the selection, arrangement, and presentation of all materials (including information in the public domain), and the overall design of this web page are ©2016BIZCRAFT. All rights reserved. Permission is granted to download and print materials from this website for the purpose of viewing, reading, and retaining for reference. Any other copying, distribution, retransmission, or modification of information or materials on this site, whether in electronic or hard copy form, without the express prior written permission of BIZCRAFT, is strictly prohibited. Please be aware that any unauthorized use of the content contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or other regulations and statutes.  All text, images, screens and other materials provided on this website (collectively, the "content") are owned by BIZCRAFT India unless otherwise attributed to third parties.  None of the content on this site may be copied, reproduced, distributed, downloaded, displayed, or transmitted in any form without the prior written permission of BIZCRAFT or the legal copyright owner. However, you may copy, reproduce, distribute, download, display, or transmit the content on this site for personal, non-commercial use provided that full attribution and citation to BIZCRAFT India is included, the content is not modified, and you retain all copyright and other proprietary notices contained in the content.  The permission stated above is automatically rescinded if you breach any of these terms or conditions. If permission is rescinded or denied, you must immediately destroy any downloaded and/or printed content.

  1. Information You Submit:

You may not list any shipment or trip on our site that, by paying to us a match fee, could cause us to violate any applicable law, statute, ordinance or regulation, or that violates our Prohibited Items terms. You authorize HelloLoads to use the information you supply to us in connection with our services and in accordance with this Agreement. Our website acts as a passive conduit for any and all communication and/or distribution of information. We have no control, editorial or otherwise, over any communication, information, and specifically, over the content of such communication or information. We do not and will not ensure the accuracy or reliability of such communication or information nor will we act as a monitor over the content of such communication for information. However, we do reserve the absolute right to remove or restrict any communication or information that you may post to the website that is in violation of this Agreement, illegal, threatening, or lewd. You acknowledge and agree that this website acts as a passive conduit for any of your on line communication or distribution of content or information.

Furthermore, you expressly represent and warrant the following:

(1) You are the owner, with all appurtenant rights thereto, of any and all communication, content and/or information that you post on the website, or;

(2) You are the legitimate and rightful grantee of a worldwide, royalty free, perpetual, irrevocable, sub-licensable, non-exclusive license to use, distribute, reproduce and distribute such communication, content and/or information. To only that extent to allow us to use your communication, content and/or information and not violate your rights in the same, You grant to us a royalty free, perpetual, irrevocable, sub-licensable, non-exclusive license to exercise the copyright, publicity and database rights that you have in your communication, content and/or information. You further represent and warrant that any and all of your online communication, content and/or information:
• Will not violate any international, Indian law, regulation, rule, or statute;
• Will not violate the terms of this Agreement; 
• Will not infringe any third party's intellectual property rights including but not limited to copyright, patent or trademark rights; 
• Will not contain obscene, lewd, or suggestive content and under no circumstances will it contain pornography;
• Will not be libellous, threatening, harassing or defamatory. This specifically includes making legal claims of any sort about HelloLoads employees, agents, other members, or the marketplace itself; 
• Will not contain any computer hardware or software, viruses, trojan horses, worms, or any other computer programming that may interfere with the operation of our website, operation of any of our systems and or create or impose a large burden or load on our website; 
• Will not scan or test the vulnerability or security of our website or the system within which it operates; 
• Will not be used for commercial or public purposes outside of the requirements of this Agreement; 
• Will not create liability for us in any manner whatsoever; 
• Will not frame or link to our website without our written permission; and 
• Will not involve the upload, or insertion of, any programming language or code into or onto, our website.
You agree to use common sense and good judgment when conducting or posting any online communication or distribution of information. You assume legal responsibility for all damages incurred as a result of any of your online communication or distribution of information.

  1. BIZCRAFT will process and investigate proper notices of alleged copyright or other intellectual property infringement related to material on its websites or servers and will respond appropriately, following the guidelines of the Online Copyright Infringement Liability Limitation Act and other applicable intellectual property laws. Under appropriate circumstances, BIZCRAFT will act expeditiously to remove or disable access to the material that is claimed to be infringing or claimed to be the subject of infringing activity. BIZCRAFT will, following appropriate investigation, terminate or disable access by repeat infringers. Claims of alleged copyright or other intellectual property infringement must be in writing and directed to BIZCRAFT's designated agent.
  2. If You believe that your copyrighted work has been uploaded, posted or copied to HelloLoads.com and is accessible on HelloLoads.com in a way that constitutes copyright infringement, please notify us by providing our designated copyright agent with the following information:
  1. The physical or electronic signature of either the copyright owner or of a person authorized to act on the owner's behalf.
  2. A description of the copyrighted work You claim has been infringed, and a description of the activity that You claim to be infringing.
  3. Identification of the URL or other specific location on this web site where the material or activity You claim to be infringing is located or is occurring; You must include enough information to allow us to locate the material or the activity.
  4. Your name, address, telephone number and, if You have one, your e-mail address.
    A statement by You that You have a good faith belief that use on the web site of the copyrighted work in the manner You are complaining of is not authorized by the copyright owner, any agent of the copyright owner, or the law.
  5. A statement by You, made under penalty of perjury, that the information You have provided in your notice is accurate and that You are either the copyright owner or are authorized to act on behalf of the copyright owner.
  1. The Details can be mailed at BIZCRAFT SYSTECH (P) LIMITED Suite 401, Mauryansh Elanza, Shyamal Cross Rd, Satellite. Ahmedabad : 380015. Gujarat, Phone: +91 79 4032 1199 Email: support@HelloLoads.com
  1. Users shall not use HelloLoads.com in order to host, display, upload, modify, publish, transmit, update, distribute, share, store or destroy material, including without limitation HelloLoads.com content; in violation of any applicable law or regulation;  in a manner that will infringe the copyright, trademark, trade secret or other intellectual property or proprietary rights of others or violate the privacy, publicity or other personal rights of others; that belongs to another person and to which the user does not have any right to; that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, threatening, abusive or hateful or racially, ethnically objectionable, disparaging, relating encouraging money laundering or gambling or otherwise unlawful in any manner whatsoever; harm minors in any way; deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature; impersonate another person or entity; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of BIZCRAFT's computer systems or website or BIZCRAFTs visitors, customers computer systems or site; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or of public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or insulting any other nation.
  2. Prohibited Items: Hazardous or dangerous goods. These are items that may pose a danger to health, safety, or property while being transported (such as explosives, radioactive materials, flammable gases and solids, and toxic substances). Hazardous goods that cannot be shipped through the mail or commercial carrier are not allowed on HelloLoads. The few hazardous materials that lawfully may be transported under certain conditions (if they are properly packaged and labelled) may be listed on HelloLoads - provided that the listing contains a clear notice of the hazardous nature of the material and a description of the planned method of shipping that complies with the law. For details on particular hazardous substances and transportation requirements in India, see (http://morth.nic.in/index1.asp?lang=1&linkid=4&lid=56) For details on particular hazardous substances and transportation requirements outside of the India, please consult your local regulatory agency. These guidelines do not constitute legal advice and do not pertain to any particular company's practices. When in doubt, check with law enforcement agencies, a lawyer, the law or with a copyright, trademark or other rights owner for clarification.

India Restricted Items: Prohibited regulated or perishable goods. These are items are considered restricted by the India Post(http://www.indiapost.gov.in/Mail_Prohibited_Articles.aspx) and apply throughout our India and International postal service. Generally, restricted or perishable items that can lawfully be transported by mail or commercial carrier are permitted on HelloLoads (http://www.indiapost.gov.in/Mail_Prohibited_Articles.aspx for additional details). Full responsibility rests with the sender to comply with all postal and non postal laws and regulations that relate to the mailing of hazardous, restricted and perishable material. Anyone who sends, or causes to be sent, a non-mailable or improperly packaged hazardous material can be subject to legal penalties (i.e., fines and/or imprisonment).

  1. Visitors/Customers are also prohibited from violating or attempting to violate the security of HelloLoads.com, including, without limitation the following activities. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
    a) Access data not intended for you or log into server or account that you are not authorized to access.
    b) Attempt to probe, scan or test the vulnerability of a system or network.
    c) Attempt or breach security or authentication measures without proper authorization.
    d) Attempt to interfere with, access to any other user including but not limited to by submitting a virus of any kind or Trojan horse to HelloLoads.com, overloading, Flooding, mail bombing or crashing.
    e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability. The Company will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
    f) Copy, distribute, download, display, perform, reproduce, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any material contained in HelloLoads.com except as permitted.
    g) Copy and distribute this information on any other server, or modify or re-use information, text, graphics, sound, etc. on this Website to any other system. No reproduction of any part of the Website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or Website, whether in hard copy or electronic format, including postings to any other Website.
    h) The Visitor shall not utilize the services offered in any manner so as to impair the interests and functioning of BIZCRAFT or HelloLoads.com.
    i) The Visitors undertake that the services offered by HelloLoads.com shall not be utilized to upload, post, email, transmit or otherwise make available either directly or indirectly, unsolicited bulk e-mail or unsolicited commercial e-mail.
    j) Use any data mining, robots or similar data gathering or extraction methods
    Notwithstanding anything to the contrary contained herein, use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search HelloLoads.com other than the search engine and search agents available from the Company on such HelloLoads.com.
    k) Attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of HelloLoads.com.
    l) Use the BIZCRAFT's Services for any unlawful purpose or any illegal activity, or post or submit any content, that is defamatory, libelous, implicitly or explicitly offensive, vulgar, obscene, threatening, abusive, hateful, racist, discriminatory, of a menacing character or likely to cause annoyance, inconvenience, embarrassment, anxiety or could cause harassment to any person or include any links to pornographic, indecent or sexually explicit material of any kind, as determined by BIZCRAFT's discretion.
  1. While using HelloLoads.com, Customer / Visitor may have to provide necessary information to complete the transaction (collectively referred as "Transaction Information").
  2. You agree not to submit any posting descriptions, photographs, financial, contact or other information contained in each Posting's data to HelloLoads.com unless the you have acquired & received all necessary rights and authorizations from the owner, including from the photographer and/or copyright owner of any photographs, to publish on HelloLoads.com. BIZCRAFT may also require you to support your claims with respect to the Transaction Information as may be specified by it from time to time. You may further be required to substantiate your claims as to the nature and status of the Transaction Information by swearing an affidavit stating the authenticity of the information/data so provided/displayed. BIZCRAFT may, at its sole discretion but without any obligation to, search for such and remove postings that are alleged to have been submitted in violation of this provision.
  3. You agree to allow the Posting, or any part of it, to be searched, displayed, accessed, downloaded, copied, and otherwise referred to by users of the your website or HelloLoads.com. BIZCRAFT shall have the sole authority to choose the manner in which any Posting will be searched, displayed, accessed, downloaded, copied, and otherwise used on HelloLoads.com and BIZCRAFT shall have the right to modify the posting in the exercise of its rights under this Agreement.
  4. You agree to allow the Transaction Information, or any part of it, to be searched, displayed, accessed, downloaded, copied, and otherwise referred to by users of the your website or HelloLoads.com. BIZCRAFT shall have the sole authority to choose the manner in which any Transaction Information will be searched, displayed, accessed, downloaded, copied, and shared with transacting parties otherwise used on HelloLoads.com and BIZCRAFT shall have the right to modify the Transaction Information in the exercise of its rights under this Agreement.
  5. You agree that all Transaction Information and associated information provided by you will be accurate to the best of your knowledge.
  6. BIZCRAFT reserves, in a manner consistent with reasonable commercial business practices, the right to remove all or any part of the Transaction Information on the HelloLoads.com without notice.
  7. The AGREEMENT is effective until terminated by you or HelloLoads. Your rights under this license will terminate automatically without notice from HelloLoads if you fail to comply with any term(s) of this AGREEMENT (including by violating any license restriction provided herein). In addition, HelloLoads may in its sole discretion terminate your user account on the Service or suspend or terminate your access to the Service at any time, with or without notice. We also reserve the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service) without notice to you. We will have no liability whatsoever on account of any change to the Service or any suspension or termination of your access to or use of the Service. You may terminate this AGREEMENT at any time by uninstalling the Website and ceasing use of the Service. Upon any termination of the AGREEMENT, you must immediately cease all use of the Service, and destroy all copies, full or partial, of the Website.
  8. The Visitor acknowledges and agrees that BIZCRAFT has absolute discretion to refuse and/or suspend or/and terminate and/or delete and/or amend any artwork, materials and/or information or/and content of any data and/or information or/and posting so as, in the sole opinion of BIZCRAFT, to comply with the prevailing legal framework and/or moral obligations as placed on BIZCRAFT and in order to avoid infringing any third party's rights and/or any other rules and/or standards and/or codes of practices that may be Websitelicable to the posting or HelloLoads.com and/or the internet.
  9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

The modifications to the AGREEMENT will be effective upon the earlier of (i) your first use of the Service with actual notice of such change, or (ii) 30 days from posting of such change. Your use of the Service following the date that any such change becomes effective constitutes your agreement to be bound by the modified AGREEMENT. If you do not agree to the modified AGREEMENT, your sole and exclusive remedy is to terminate your account and you may no longer use the Service. Disputes arising under this AGREEMENT will be resolved in accordance with the version of the AGREEMENT that was in effect at the time the dispute arose.


This AGREEMENT, together with theHelloLoads Privacy Policyand any other applicable policies and guidelines, are the entire and exclusive understanding and agreement between you and HelloLoads regarding your use of the Service. Except as expressly permitted above, this AGREEMENT may be amended only by a written agreement signed by authorized representatives of all parties to this AGREEMENT. You may not assign or transfer this AGREEMENT or your rights under this AGREEMENT, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign this AGREEMENT at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of this AGREEMENT, or any provision hereof, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in this AGREEMENT is for convenience only and will not have any impact on the interpretation of any provision.

If any part of this AGREEMENT is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect. Upon termination of this AGREEMENT, any provision that by its nature or express terms should survive, will survive, except SECTION B.


You agree not to resell or assign Your rights or obligations under these Terms. You also agree not to make any unauthorized commercial use of HelloLoads.com.


You hereby agree and acknowledge that your execution of this Agreement, your provision of services and/or your use of the HelloLoads website, does not confer or imply any contractor (independent or otherwise), agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship with us and furthermore that no affiliation, association or connection exists between you and us unless otherwise specifically stated.


Dangerous Goods:

  1. We do not carry, nor perform other services regarding, goods which are in our sole opinion Dangerous Goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other services regarding, Dangerous Goods.
  2. We may at our discretion accept some Dangerous Goods for carriage, or for the performance of other services, in some locations if you have been accorded the status of an approved customer and this must be given by us in writing before your consignment can be accepted.  Your Dangerous Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for approved customer status are available from our nearest office and a dangerous goods surcharge will be invoiced to you upon acceptance of your consignment.
  1. We do not accept consignments that contain prohibited items.
  2. We accept consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur relating thereto.



  1. We respect privacy of Visitors and committed to its protection. Please go through Privacy Policy for further details.
  2. BIZCRAFT, is committed to respect the confidentiality of all personal information obtained through this Site, we respect the privacy of our site visitors. We provide this statement to inform you of our policies and practices regarding how we use information we gather about you, however this information does not identify you as an individual.
    This website contains links to other third-party websites. Before disclosing your personal information on any other website, we advise you to examine the privacy statements of those websites. BIZCRAFT takes no responsibility for the privacy practices or the content of any websites other than this one.
  3. You may ask us to provide you with information, goods, products or services and in doing so supply an email address and other personal information. We store this information very carefully and it will not be passed to anyone outside our company group for any other purpose, except with those selected third party organisations who may be asked to assist us in providing you with the information, goods, products or services that you have requested. However, where it is necessary, in order to answer your enquiry, the information you have provided may be passed to any BIZCRAFT office worldwide, by sending this information to us you are consenting to the personal information contained therein being transferred within our company group worldwide and being processed by BIZCRAFT for these purposes.


  1. BIZCRAFT's email message and any attachments are intended solely for the addressees and are confidential. If you receive any of our messages in error, please delete it and immediately notify the sender. Any use not in accordance with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except with formal Website approval. While the information contained in any of our documents and its attachments is provided for the assistance of the recipient, the same should not be relied upon as a substitute for written confirmation sent after being duly signed by a Director or an authorized signatory of our company in hardcopy. The contents of any of our emails and any of its attachments are subject to change without notice. The internet cannot guarantee the integrity of these messages. BIZCRAFT (or its group / associate companies) shall not therefore be liable for the message if modified. The contents of any of its messages are subject to contract and not legally binding until a written contract is signed and stamped by relevant parties and duly exchanged in original hard copies.



  1. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
  2. Visitors and BIZCRAFT hereby submit to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat, India without regard to its conflict of law provisions. IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS, PLEASE WRITE TO US or email at legal@HelloLoads.com



  1. While our own staff is continually working to develop and evaluate our own product ideas and features, we pride ourselves on paying close attention to the interests, feedback, comments, and suggestions we receive from the user community. If you choose to contribute by sending HelloLoads or our employees any ideas for products, services, features, modifications, enhancements, refinements, technologies, content offerings, promotions, strategies, or product/feature names, or any related documentation, artwork, computer code, diagrams, or other materials (collectively “Feedback”), then regardless of what your accompanying communication may say, the following terms shall apply, so that future misunderstandings can be avoided. Accordingly, by sending Feedback to HelloLoads, you agree that:
  1. HelloLoads has no obligation to review, consider, or implement your Feedback, or to return to you all or part of any Feedback for any reason;
  2. Feedback is provided on a non-confidential basis, and HelloLoads is not under any obligation to keep any Feedback you send confidential or to refrain from using it in any way;
  3. You irrevocably grant HelloLoads and its successors and assigns perpetual and unlimited permission to use, reproduce, modify, and distribute, display, and perform Feedback and derivatives thereof for any purpose and without restriction, free of charge and without attribution of any kind, including by making, using, selling, offering for sale, importing, and promoting commercial products and services which incorporate or embody Feedback whether in whole or in part, and whether as provided or as modified.
  4. Unsolicited Idea Submission:  The intent of this policy is to avoid the possibility of future misunderstandings when new functionality and features developed internally by HelloLoads might be similar or even identical to your idea.
  5. Resolving Feedback Disputes: To maintain the integrity of the feedback system, feedback left for a member is a permanent part of that member's profile. Feedback comments cannot be edited at a later date. Members should resolve any misunderstandings prior to leaving feedback since most misunderstandings can and are resolved quickly through direct communication. There may be times when you are unhappy with, disagree with, or regret feedback that you left for another member, or that may have been left for you. If you have a disagreement over feedback that has been left, you have options to respond.
    (i) Reply to Feedback Received: Share your side of the story by responding to any comment that has been left for you. Your response will be shown directly below the comment left by the other HelloLoads member.
    (ii) Mutual Feedback Withdrawal: If both members are able to resolve a problem after feedback has been left, you can mutually agree to withdraw the feedback rating. The feedback comment will still appear in your profile, but it will no longer count towards your feedback score. Both members must agree, and feedback will be withdrawn at the same time upon confirmation of the request by both members.
    (iii) Feedback Comment Withdrawal: HelloLoads will remove individual feedback comments only in very rare circumstances, such as when they violate certain HelloLoads policies. Other situations where HelloLoads will remove feedback include: feedback containing vulgar language or other personal contact information, and instances when HelloLoads receives a valid court order to remove feedback.



  • Rating score is a score based on our Users feedback from previous jobs, representing the trustworthiness of a User on a scale of 0 to 100 %.
  • We will not be obliged to provide any Registered User with due diligence on any other Registered User.
  • For each transaction, Shippers and Transporters can choose to rate each other by leaving Feedback. Shippers and Transporters can leave a positive, negative, or a neutral rating, plus a short comment. These ratings are used to determine Feedback Scores. In most cases, Users receive 5 blank stars & Yes/No set of questions:

a) Each Star corresponds to 0.5 points.

b) Yes corresponds to 1 point.

c) No corresponds to 0 point.

  • Transporters are not permitted to include in their Bids or terms of sale any conditions that limit or restrict the Shipper from leaving feedback.
  • Shippers are not allowed to threaten Transporters with negative feedback or neutral Feedback in order to obtain goods or services not included in the original Shipper Listing.
  • Transporters may not require Shippers to leave specific feedback. Transporters may not demand that Shippers withdraw existing feedback. These prohibitions apply to all feedback activity, whether prior to, during, or after delivery of services described in the original Shipper Listing.
  • Feedback comments must comply with rules on feedback listed on the site. HelloLoads reserve the right to remove or modify feedback left by either the Shipper or Transporter without prior consent of either parties.
  • We strongly advise Shippers and Transporters to avoid sharing any personal contact details, specific locations and bank details via our messaging service on HelloLoads. Sensitive information can be shared privately once job sheets have been exchanged between the two parties.
  • Contacting HelloLoads:

You can contact BIZCRAFT SYSTECH PVT. LTD. by email atsupport@HelloLoads.com

  • By Signing up on our platform you agree to allow us to Email, Promote, call and SMS for transaction Queries